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07150 Vallon Pont d'Arc
+33 (0)4 75 88 04 56

Sales Terms and Conditions

Sales Terms and Conditions

ARTICLE 1. SALES TERMS AND CONDITIONS


These general terms and conditions govern all the sales of stays sold on the website www.camping-roubine.com. They are an integral part of any contract concluded between the campsite and its customers.

Each customer acknowledges having read these general conditions prior to any booking of a stay, for himself and any person participating in the stay.

In accordance with the law in force, these general conditions are made available to any client for information purposes prior to the conclusion of any contract for the sale of stays. They can also be obtained on written request addressed to the head office of the establishment.

ARTICLE 2. GENERAL BOOKING CONDITIONS


2.1 Prices and payments

The prices of stays are indicated in euros, including VAT. The customer's attention is drawn to the fact that the tourist tax is not included in the price (0.66 € per person 18 years and older per day) nor the participation in the expenses of ecological treatment (0.25 per person of 3 years and more per day).

GENERAL CONDITIONS OF RESERVATION OF A CAMPING PITCH

Booking a camping pitch

Please complete the booking request online and pay the sum of 170 € deposit on your stay plus 30 € booking fee. You can pay your deposit by credit card or by transfer to the account of the SAS MOULIN. By making your reservation online you agree to these terms and conditions.

The deposit will be deducted from the invoice. The cashing of your payment will only be made if we have the opportunity to respond positively to your request.

If we are unable to offer a pitch corresponding to the dates mentioned, we will propose other dates and if they do not match, your deposit will not be cashed.

The booking of a campsite is strictly personal. Under no circumstances may you sublet or assign your booking without the prior consent of Camping La Roubine. Minors must be accompanied by their parents or legal guardians.

Payment of the stay

Upon receipt of your booking request and your deposit, we will send you a booking confirmation by email and a quote. The tourist tax is payable in addition (0.66 € per day per person over 18 years old) and is detailed on your invoice. We also charge a fee for ecological treatment expenses (0.25 per person 3 years and over per day).

The total amount of the stay indicated in the booking confirmation is payable on arrival.

Assigning the pitches

Your camping pitch will only be allocated on the day of your arrival. We do not book pitches side by side, nor can we meet specific requirements. In case of no show the day of your arrival and no news from you, we keep your pitch until the next day 2 pm. Beyond this delay, we can rent your pitch, without refund of your deposit.

GENERAL RENTAL CONDITIONS OF MOBILE HOME

Booking a mobile home

Please fill in the rental request and pay the deposit corresponding to: 25% of the amount of the stay increased by 30 € for booking fees for stays of one week or more, 100% of your stay for stays of less than 7 days or those with an arrival less than 30 days after the booking date. We only accept payment by credit card or transfer to the account of SAS MOULIN. By making your reservation online you agree to these terms and conditions.

The cashing of your payment will only be made if we have the opportunity to respond positively to your request. If it is not possible to have a mobilehome corresponding to the mentioned dates or the type of rental, we will propose you other dates of availability or another type of mobile home. If they do not match, your deposit will not be cashed.The reservation of a mobile home is strictly personal. Under no circumstances may you sublet or assign your booking without the prior consent of Camping La Roubine.

Payment of the stay

Upon receipt of your rental agreement and deposit, we will send you a rental confirmation. The total amount of the stay is payable 30 days before the start of the rental. After this deadline, in the absence of payment, we will consider your booking request as cancelled with the conditions specified in cancellation of stay. The tourist tax is payable in addition (0.66 € per day per person over 18 years old) and is detailed on your estimate. We also charge a fee for ecological treatment expenses (0.25 per person 3 years and over per day).

2.2 Cancellation of stay - Modification of stay - Early departure

Camping pitch

According to the general sales terms and conditions, any booking with unpaid balance will be cancelled.

In case of no-show the day of your arrival and no news from you, we keep your mobilehome until the next day 3 pm. Beyond this delay, we can re rent the mobilehome, without refund of your deposit.

In case of cancellation, we will keep:

- The booking fees
- The total amount of your deposit if the cancellation occurs within 30 days before the date originally planned for your arrival.

The cancellation letter must reach us by registered letter with acknowledgment of receipt, the date of the post office being taken as proof. In case of early departure, there will be no refund of the rental amount for any reason whatsoever.

You can request the modification of your stay (dates, type of accommodation) on written request (mail or e-mail) as far as there are availabilities and possibilities. No postponement will be accepted on the following season. If modification is impossible, you must make your stay in the original booking conditions or cancel it according to the cancellation insurance conditions.

Mobile home

According to the general sales terms and conditions, any booking with unpaid balance will be cancelled.

In case of no-show on the day of your arrival and no news from you, we keep your mobile home until the next day 3 pm. Beyond this period, we can rent the mobile home, without refund of the sums paid.

In case of cancellation, we will keep:

- The booking fees
- An amount equal to 25% of the full cost of the stay if the cancellation occurs more than 30 days before the scheduled date of your arrival.
- The total amount of the stay if the cancellation occurs within 30 days before the date originally planned for your arrival.

The cancellation letter must reach us by registered letter with acknowledgment of receipt, the date of the post office being taken as proof. In case of early departure, there will be no refund of the rental amount for any reason whatsoever.

You can request the modification of your stay (dates, type of accommodation) on written request (mail or e-mail) as far as there are availabilities and possibilities. No postponement will be accepted on the following season. If modification is impossible, you must make your stay in the original booking conditions or cancel it according to the cancellation insurance conditions.

2.3 No right of withdrawal

The legal dispositions related to withdrawals on on-line sales do not apply to tourist services (article L.121-20-4 from the French Code de la consommation). For any on-line booking, customers will have no right of withdrawal.

2.4 Cancellation insurance

We advise you to take a cancellation insurance. This contract offers you a cancellation guarantee which allows obtaining the refund of the sums paid in case of cancellation of your stay or early departure under certain conditions (illness, accident ...).

We offer a cancellation insurance with Campez Couvert: The insurance rate is 4% of the total amount of your stay (basic rate and supplements).

ARTICLE 3. DURING YOUR STAY


3.1 Arrivals and Departures

On camping pitches: arrivals are between 2 pm and 7 pm; departures are between 8 am and 12 pm, any day of the week.

Any release of the pitch after 12pm will result in the billing of an additional night. Any extension of stay must be made at least 24 hours before the scheduled departure date and will be accepted or not according to availability and possibilities.

For mobilehomes: arrivals are from 3 pm till 7 pm, departures are made between 8 am and 10am, on the days specified in the various mobile homes we propose.

3.2 Deposit

A deposit of 180 euros per mobilehome will be required on the day of your arrival by check or credit card (Visa or Master). We do not accept cash for the deposit. It will be refunded the day of your departure, during the opening hours of the reception, after an inventory. The billing for any damage will be added to the price of the stay and cleaning if you do not leave the accommodation in a state of perfect cleanliness. It is not possible to buy a cleaning fee. If you cannot be present during the inventory, the deposit will be returned by mail or cancelled if it was made by credit card (Master or Visa).

3.4 Animals

Pets are allowed on the pitches (maximum 2) against the posted rate and must be leashed on the pitch and in the campsite. The current vaccination record is mandatory and must be shown on arrival.

Only a small dog less than 8 kg is accepted in a single type of mobilehome (Supermercure) against the posted rate and must be kept on a leash on the mobilehome and in the campsite. It is mandatory to mention the presence of the dog when booking. The current vaccination record is mandatory and must be shown on arrival.

3.5 Policies and procedures

In accordance with the law in force, the client agrees to subscribe to the Policies and procedures, listed in the Préfecture, available at the reception desk, it will be given on demand.

ARTICLE 4. LIABILITY


The Camping declines any responsibility for the damages suffered by the camper-camper's equipment which would be of its own making; insurance for your material in the area of civil liability is mandatory (FFCC, ANWB, ADAC ...).

ARTICLE 5. APPLICABLE LAW


These general conditions are subject to French law and any dispute relating to their application falls within the jurisdiction of the Tribunal de Grande instance or the Commercial Court of Aubenas.